Do you have any questions or is anything unclear to you? Check out this selection of “Frequently Asked Questions” (FAQ) on the Treeps study.
General information
How can I subscribe to the Treeps project?
Simply enter your email address in the registration form and give your consent to join the project. Remember to enter a valid email address, otherwise you will not be able to receive communications from Treeps and actually your participation will not be possible.
What is the time frame of the study?
The Treeps questionnaires will take place between the period of project registration (February-March 2025) and the end of March/beginning of April 2026. The use of the Treeps app will be offered between April and June 2025.
Who is leading the study?
The SUPSI Institute of applied sustainability to the built environment (ISAAC), in collaboration with Lugano Living Lab.
Who is funding the study?
The federal Office of Energy, as part of the SWEET Lantern project.
What is the objective of the study?
The objective of the Treeps study is to support the transition to a low-carbon society by contributing to the decarbonisation of long-distance leisure travel. Specifically, we investigate the leisure travel and holiday behaviour of people living, working or studying in Ticino, with a focus on the Lugano region.
Is there any way to be sure of participating in Part B?
No, all participants in Part B will be randomly selected by the SUPSI researchers. This ensures that the results of the Treeps research are rigorous.
Requirements for participation
Who can register for the Treeps project?
Anyone who lives, works or studies in Ticino.
Can I participate in the project even if I do not live in Ticino?
Yes, you can participate even if you study or work in Ticino, even if you do not permanently live there.
What are the technical requirements to participate in the Treeps project?
To participate in the Treeps project, you will need access to a device with an internet connection to complete the online questionnaires – a smartphone will be fine. If selected for Part B, you will also need a smartphone with at least operating system at least 10.0 for Android and 15.6 for iOS, to successfully install and use the project’s app.
Questionnaires
How do I receive Treeps questionnaires?
They will be sent to you by e-mail, when it’s time to answer.
When do I have to answer questionnaires?
The project involves filling in 5 questionnaires in the following months:
– As soon as you register, in any case by the end of March 2025;
– end of June/beginning of July 2025;
– end of September/beginning of October 2025;
– end of December 2025/beginning of January 2026;
– end of March 2026/beginning of April 2026.
How long does it take to answer a questionnaire?
Less than 10 minutes! These are simple multiple choice questions.
What language are the questionnaires in?
In Italian or English: you can choose your favourite language.
What data is collected through the questionnaires?
Basic socio-demographic information (age, gender, etc…) and habits regarding holidays long-distance travel for recreational purpose.
What happens if I do not complete all the questionnaires?
Nothing, you are free to leave the project whenever you wish. However, once you leave the project, you will not be entitled to participate in the random draws for prizes.
Prizes
How do I get the LVGA prizes?
After each questionnaire, we will randomly draw the winners of the prizes. If you will be among them, you will be notified via email. To get your LVGA prize, you will need to give us details of your MyLugano account. In a few days the LVGAs will then be debited credited on your MyLugano account. For more information visit the “Prizes” section.
Please, note: you can enter the random draws for prizes only if you have answered all the questionnaires you have received (and, if invited to join the project Part B, if you have installed the project’s app and registered your account on it).
I don’t have my LVGA wallet/MyLugano account yet: how do I get it?
You have to download the MyLugano app on your smartphone. You can easily find it, as it is available on all stores. After that, you can obtain LVGAs via your personal wallet within the platform. For more information visit the MyLugano website.
If I do not yet have my MyLugano wallet at the time of the draw, can I still receive the Treeps prizes?
Certainly! If you will we among the prize winners, you will have one month to activate your MyLugano wallet and notify your account to the Treeps researchers, who in turn will notify it to MyLugano.
Can I convert my LVGAs into money?
No, LVGAs cannot be converted into money, but they can be used in over 400 businesses in the Lugano area. Find out more on the MyLugano website!
Technical problems
I have not received an invitation to use the Treeps app, what should I do?
Don’t worry, you don’t have to do anything. If you have not received an invitation, it means that you have not been randomly selected by the researchers to use it.
Who can I turn to if I have doubts and do not understand what to do about the project?
You can write us at info@treeps.ch or to the contact details specified in the ‘’Contact’’ section. We will soon answer you!
Project abandonment
What do I have to do to leave the project?
If you wish to leave the project, you can stop answering the questionnaires (and, if invited, stop using the app). However, we will appreciate you to send us an email, to inform us that you would like to leave the project. In the email, you could also ask your previous data to be removed from the project’s data-base. You will not be compelled to tell us your reasons – though if you would like to share them with us, we will appreciate them, due to our research purposes.